The risk management office at Leeds Teaching Hospitals NHS Trust (LTHT)
Support for second victims provided by staff members who have themselves been involved in an incident and have made a commitment to be available to talk to other staff in a similar situation.
LIST members are identified by badges with the LIST logo, and a central list of these staff members is held by the risk management office. They have been trained to provide advice and support relating to the investigation process
Individuals who have been involved in an incident are able to approach any member of staff with a LIST logo for support, or contact the risk management office to be put in touch with someone.
The LIST function operates in addition to the Trust’s wider staff support offer including support from line managers, the Employee Assistance Programme (access to counselling), Clinical Psychology and the Occupational Health service. If LIST members have concerns about a colleague’s health and well-being they have information to “signpost” the member of staff to these other services for help.
Scott, S.D., Hirschinger, L.E., Cox, K.R., McCoig, M., Hahn-Cover, K., Epperly, K.M., Phillips, E.C. and Hall, L.W., 2010. Caring for our own: deploying a systemwide second victim rapid response team. Communication of Critical Test Results.