Second Victim Support recognises the impact that a significant incident has on the healthcare providers involved. Whilst the patient and their family are always the priority, this website seeks to help Second Victims identify the types of support they may need, and signpost them towards that help. It advocates for a safety culture where patient safety incidents are managed in a way that enables learning and improves systems, founded on evidence.
- For second victims: a place of recognition that you are not alone in your experience; signposting to sources of help; signs to look out for that your health or ability to work is being affected by your experience; frequently asked questions about the investigation process. Here, colleagues share their personal stories, including how some coping mechanisms are more effective than others. We hope this will reassure you that there is light at the end of the tunnel.
- For managers and colleagues: insight into the impact of patient safety incidents on clinicians; help with preparing staff to cope with patient safety incidents; signposts to sources of help and guidance.
- For organisations: an understanding of the impact of safety culture on significant incidents; case studies of organisations who have implemented second victim support systems.
In order to continually improve our website we appreciate user feedback.